How To Work Out Net Promoter Score. The percentage of detractors is then subtracted from the percentage of promoters to obtain a net promoter score (nps). Set your training sessions with the myzone system.
Repeat this process for detractors. Net promoter sco r es measure the likelihood of someone recommending a product or service to a friend or colleague. An nps of 60 is a very good score as.
Nps is calculated by subtracting the percentage of customers who answer the nps question with a 6 or lower (known as ‘detractors’) from the percentage of customers who answer with a 9 or 10 (known as ‘promoters’).
The net promoter score equation is a simple bit of subtraction: Net promoter score (nps) is based on the number of survey respondents who say they are likely to recommend a product or service, versus the number who say they are unlikely to. For example, if you have 30% promoters, 50% passives and 20% detractors, your nps is +10. And trust me it is no rocket science!