How To Calculate Nps Score. So, if 50% of respondents were promoters and 10% were detractors, your net promoter is a score of 40. Easily gather crucial data for your business operations with surveymonkey®.
Ad powerful features built for business, designed for people, loved by teams. Easily gather crucial data for your business operations with surveymonkey®. To calculate your net promoter score, subtract the percentage of detractors from the percentage of promoters.
We explain the nps calculation and the way of calculating your net promoter score once you know the number of your promoters, passives, and detractors.
To get the percentage, take the group total and divide it by the total number of survey responses. Net promoter score (nps) is based on the number of survey respondents who say they are likely to recommend a product or service, versus the number who say they are unlikely to. You can calculate nps by subtracting the percentage of detractors from the percentage of promoters. The first follows a similar method to the customer nps and, for the sake of this article, will be named “the conventional method”.